Policy and Usage Regulations

User statement
The website dnalab.co.il is a website on the Internet, which is a virtual store for the purchase of products, including laboratory testing products for animals of the DNA-LAB business, and additional services by the public surfing the Internet.
The owner and operator of the site is the business STL LAB, a.m. 023532237, whose registered office is at 240 Sde Zvi al-Hashiteh moshav.
Continuing to browse the site, and performing any action, including purchasing, using or browsing the site and its contents, constitutes the user’s agreement to these terms of use. Any use of the website and its contents are subject to the terms of use detailed below. If the user does not agree to these terms of use, he must stop using the website and leave it immediately.
These regulations constitute a binding legal agreement between the website operator and the users. A customer and/or user who chooses to purchase products on the site, declares that he is 15 years old and that he is qualified to perform a legally binding action. If the customer is under the age of 15, he must obtain the permission of his legal guardian to perform the action on the site, so that the contract will take place through this guardian. If the user is under the age of 15, the Afrotorps and/or the parents of the minor user have full responsibility for compliance with these regulations. Any activity carried out by the minors on the site constitutes the consent of the minors and/or parents to what is stated in the terms of the regulations.
If the user violates these regulations, and/or acts inappropriately and/or acts to damage the proper management of the site, the site operator has the right to prevent access to the site and/or cancel the possibility of making purchases.
The website operator may, at his discretion, stop the website’s activity at any time and without prior notice.
Purchasing items
The user wishing to place an order on the website must select the desired test, which will appear on the “item page”, which includes its details and price. The site operator may update the item page from time to time and at his sole discretion without prior notice, including adding and missing details, changing prices and shipping rates, updating colors and/or sizes, and removing products that are out of stock or no longer relevant. The binding price is the price given to the user at the time Making the order at the payment station.
In order to make a purchase on the site, the user will be asked to provide identifying information such as full name, residential address, e-mail address, phone number and credit card number. The customer has the sole responsibility to provide complete and complete details in order to ensure the execution of the order. Knowingly providing false information may constitute a criminal offense, and legal, civil, and criminal measures may be taken against those providing these details, including tort claims for damages caused to the site operator due to disruption of the site’s operation.
The information provided by the user on the website will be used, among other things, to send e-mail regarding special offers or updates on the website, the user may at any time request to be removed from the mailing list.
The site operator invests efforts so that the displayed images illustrate the displayed items as accurately as possible, but it is clarified that the images on the website are for illustration only, and there may be changes resulting from the presentation of the products on a computer, including changes in the colors appearing in the images and the details of the items and between the actual items.
The prices on the website are shown in the new Israeli shekel currency and include VAT according to law, unless specifically stated otherwise. Shipping fees will be added to the price of the displayed items when the order is placed.
The purchase through the website is possible through payment by credit card and/or PAYPAL account and/or gift voucher purchased through the website (hereinafter: “Credit”) only (hereinafter: “Method of payment”).
The website operator may conduct promotions on the website and/or offer discounts and any other benefit under conditions determined by him and according to his sole discretion, and he may stop such promotions and benefits at any time immediately and without prior notice.
When the order is placed, the site operator will check the payment method provided by the buyer, and upon receipt of the order confirmation by the credit card companies and/or PAYPAL, the user will be notified that the order has been approved. It is clarified that the operator’s charge for the cost of the item purchased by him, Will be done immediately upon completion of the order.
The purchase transaction will be carried out only after the completion of the order process and after the website operator receives confirmation from the relevant party for the execution of the charge, in accordance with the work procedures that exist between them. In the event that the transaction was not approved by the credit companies and/or PAYPAL – the customer will receive an appropriate notification. Completion of the purchase transaction is also conditional on the requested items being in stock at the time of completing the order procedure.
The order will be registered on the website operator’s computers and a confirmation will be sent by e-mail about the execution of the operation immediately after the completion of the purchase transaction by the website user. In case of not receiving the confirmation email, contact customer service.
It will be clarified and emphasized that the sending of an e-mail message regarding the registration of the order in the website operator’s computer system does not constitute evidence of the completion of the operation, and the sending of the e-mail message does not bind the website operator. It is clarified that the website operator’s computer system records, which include a computerized and automatic recording of all actions on the website, constitute prima facie evidence.
The website operator may not confirm/cancel the whole or part of the order in the following cases: (1) if a mistake has been made in the description of the product or item, including its price; and/or (2) in the case of an item that is out of stock and/or there is a problem with its supply; and/or (3) when the order is made contrary to the provisions of these regulations and/or contrary to the provisions of any law and/or (4) if the credit card with which the order was made has been blocked or restricted for use and/or (5) if the credit card details have not been captured in the system and the full details of the user and/or (6) the user has committed an illegal act and/or has violated the provisions of the law and/or (7) the user has provided incorrect information during the execution of the purchase transaction and/or afterwards and/or (8) the user has committed an act or an omission that has the effect of harming his/her appointee and/or the proper operation of the website and/or any other third party and/or (9) if, in the opinion of the website operator, the user intends to return and sell the items purchased by him through the website to the C. and/or (10) in any other case that qualifies for cancellation by law or for any other reason at his discretion.
A notification regarding the cancellation of the order in these cases will be given to the user and any charge that the customer was actually charged

will be cancelled. Said notice will be delivered to the user via e-mail and/or a telephone message, at the choice of the website operator. In the aforementioned case, the user will not have any claim against the website operator and by the fact of placing the order, the user waives any such claim.
The site is intended solely for private purchases and not for commercial use and/or purchases intended for resale. The website operator reserves the right to limit the amount of items in each order. Selling products to a third party after purchasing them on the website is strictly prohibited.
The website operator tries to make sure that all the details, descriptions and images of the products appearing on the website are correct. However, there may be errors in the product description or images on the website. The product images that appear on the website are for illustrative purposes only unless otherwise stated on the product page and do not bind the website operator in any way.
The mix of products displayed on the website and the platform for sale on it is subject to the discretion of the website operator, who may update the products, replace them, stop offering them, remove products that are out of stock, add or remove sizes and/or colors, etc. and all at his sole discretion.

Customer Service

For details and inquiries regarding the products and/or their delivery, you can call 054-3378660 during business hours from Sunday to Thursday between the hours of 10:00 and 16:00, and on Fridays between the hours of 9:00 and 14:00. It is recommended to contact customer service by sending a WhatsApp message.

Intellectual Property

All intellectual property rights in all content on the website, including the trademarks, patents, copyrights, models, methods and trade secrets, are the property of Claw only. These rights apply, among other things, to the graphic design of the website, its databases (including product lists, product descriptions, etc.), the website’s computer code and any other detail related to its operation.
You may not make any commercial use of the data published on the website, the database on the website, the lists and images of the products appearing on it or other details published by and/or on our behalf without obtaining STL’s prior written consent.
You may not use any data published on the website for the purpose of displaying it on a website or any other service contrary to the provisions of these regulations and/or without obtaining STL’s prior written consent and subject to the terms of that consent (if and to the extent given). In this rule, it is forbidden to collect data from the website using software and/or to distribute such data to the public in a commercial manner or in a commercial framework.
Do not copy, reproduce, distribute, sell, market or translate any information from the site (including trademarks, images, texts and computer code) without obtaining the express written permission of Clau in advance.
The site domain, the site, the brand name (STL), the trademarks of STL (whether registered or not), etc. – are all the property of the site operator only. They may not be used without obtaining his prior written consent. Any information and/or display that appears on the website, including graphics, design, verbal presentation, trademarks, logos, as well as the editing and presentation of these, are the exclusive property of the website operator and/or someone on his behalf. You may not copy, reproduce, distribute, publish or use in any other way the contents appearing on the website unless the website operator has given his consent to this, in writing and in advance, and entering the website is not actually to grant a license and/or any right. All the products displayed on the website are part of the intellectual property of the brand owner. and/or of a third party who approved their use for him or someone on his behalf.

Delivery of details, marketing communication and publications, mailing and the mechanism of removal from the mailing list

In order to make a purchase on the website, the user must complete a registration process in which he must provide personal details required, among other things, for the delivery of the products to him and the financial charge for them.
The user undertakes to indemnify the site operator for any damage caused to him due to providing false details and disrupting the operation of the site. If, due to the provision of incorrect information, the website operator will be forced to make an additional shipment for the order, the user will be charged an additional fee for shipping and handling fees.
When registering on the website, or at the stage of placing the order, the user is presented with the option of registering for official STL newsletter mailings through the website, which includes, among other things, consent to receive promotional materials, benefits, promotions, offers and a variety of updates regarding the products. It will be clarified that the website user who chooses to join the distribution list through the website, by actually providing email and/or mobile phone details to the website, gives his consent to receive mailings (whether general or personalized), in a manner that constitutes the consent as required in accordance with the provision of section 30a(b) ) to the Telecommunications Law (Bezeq and Broadcasting), 5742 1982.
A user who provided his details will be entitled to demand at any time that his details be deleted from the brand’s direct mailing list in the relevant channel, subject to what is stated in the privacy policy chapter below.
In order to remove any doubt, it will be clarified that informative messages sent by the website operator and/or someone on his behalf, including the courier company, involving the sale and/or delivery of the products ordered by the user, including via email and/or SMS, and are in connection with the chain of operations As part of the order procedure and until the actual delivery of the product to the user, including regarding the receipt of the order, its inspection, confirmation, verification, reminder, etc., do not constitute an “advertising message” and/or an advertisement in any way and the user hereby confirms the sending and receiving of such messages.

Privacy policy and information security

The website operator and/or someone on its behalf take acceptable precautions in order to maintain, as much as possible, the confidentiality of the information.
The user’s personal details (e-mail and/or mobile number only) will be kept at the user’s request on the website for direct mail. For removal, contact the customer service in writing by email: STL240SZ@gmail.com. The removal will take about 14 working days, from the date of receipt of the request.
In order to protect the confidentiality of the information, the website operator operates using a protocol for electronic commerce that is used to encrypt data from the moment it is received in the system until it is transferred to the website system. and emphasized; The credit card details of the users who perform actions on the site are not saved at all in the systems of the site operator since he uses an external company for the purpose of clearing the credit cards.
It is clarified that since it is a question of carrying out operations in an online environment, the website operator cannot guarantee absolute immunity against intrusion into his computers or the disclosure of the stored information by perpetrators of illegal operations

Therefore, if it is possible for a third party to penetrate the information kept by the website operator and/or misuse it, the user will not have any claim, claim or demand against the website operator.
In cases arising from force majeure, the site operator will not be responsible for any damage of any kind, indirect or direct, caused to the user or someone on his behalf, if any information provided is lost or reaches a hostile party and/or is used without authorization.
The website operator undertakes that he will not use the information of the users registered on the website except for the needs of operating the website and to enable the purchase to be made on the website, as well as for the purpose of maintaining contact with the user.
Despite the above, the site operator will be entitled to transfer the personal information of a user to a third party in cases where the user has committed an act or omission that harms and/or may harm the site operator and/or any third parties, the user has used the site’s qualification services to commit an illegal act, if accepted The website operator has a judicial order instructing him to hand over the user’s details to a third party as well as in any dispute or legal proceeding.
Also, the website operator will be able to use the user’s personal information, without identifying the specific user, for the purpose of analyzing statistical information and presenting it and/or handing it over to other parties.
The website operator installs small packages of information, also known as “cookies”, on the users’ computers and mobile devices. This is a standard procedure used by all internet stores.
Cookies are an integral part of the website and in fact allow the website operator to create for the user a shopping experience of the highest level and the highest quality.
By allowing this mechanism, the site operator can analyze the buying and searching behavior of all its customers and adapt the best user experience for them. Anyone who uses the website hereby declares that he is familiar with the cookies policy and accepts it.
The website will not make any use of the information without the customer’s permission unless this is required by law or to prevent misuse.
The website operator attaches the utmost importance to the security of the information of Calao customers. All information received on the website, whether provided by the customer or collected by a cookie when using the website, is for the exclusive use of the website for the purpose of documenting the customer’s purchases as well as for the benefit of future promotions (subject to the customer’s consent to be included in the website’s mailing list). The site operator undertakes that the data will be used for internal use on the site only and will not be passed on to any external third parties. The website operator does not sell, transfer, rent or trade information with any third parties.
The website operator takes acceptable precautions in order to maintain, as much as possible, the confidentiality of the information. The site implements systems and procedures to secure the information through advanced technological and organizational security measures stored in order to reduce unwanted intrusion into it, accidental or intentional exploitation, loss and destruction.
However, it is clarified that the actions taken by the website operator to secure the information do not provide complete protection. In light of the above, the website operator does not guarantee that the information and everything contained in the website and the services provided therein are immune from unauthorized access to them and it cannot guarantee that unauthorized third parties will not gain access to the information provided and/or collected in relation to the users. Therefore, the operator of the site recommends that users be careful when transmitting information via the Internet in general and before providing such information to the site, the benefits and risks involved in transmitting such information should be considered.
The website operator will not be held responsible in the event of intrusion or hacking and/or arising from force majeure. And the site will not be responsible for any damage of any kind, indirect or direct, caused to its users and/or to those on their behalf with this information lost or if it is used unauthorized.
It will also be clarified that browsing and using the website are subject to routine data collection by Google Analytics and its terms of use.

Limitation of Liability

The website operator will not be responsible for any damage, direct and/or indirect, consequential or incidental due to access to the website and its use or due to any prevention of access or use of the website, for any reason whatsoever (including contractual and/or tortious reasons). The site operator does not bear any responsibility or liability for any disruption, error or omission in the site’s content. The use of the website is done at the user’s sole responsibility and it is clarified that the website operator is not responsible for any information and message that an external user may upload.
The website operator is not responsible for any damage, including due to “viruses” and/or malfunctions and/or software applications of any kind, to the user’s computer equipment or any other property of the user, caused by accessing, surfing or using the website, including due to downloading information from the website.

Law and judgment

The law applicable to these regulations and/or to any action and/or to a conflict arising from it, is Israeli law only.
In any case of dispute, the exclusive authority to discuss any dispute arising, directly or indirectly, from the provisions of these regulations and/or from the use and/or purchases on the website – shall be with the competent courts in the Tel Aviv-Jaffa district and not with any other court or judicial authority.

Various

The terms of use detailed in these regulations apply to the use of the website through any electronic device that allows access to the Internet (computer, cell phone, tablet, PDA, etc.) as well as through all types of browsers and means of communication.
The website operator reserves the right to add, change, subtract and replace the rules and procedures of this regulation at any time, without any prior notice and at its sole and absolute discretion. From the date of modification of the regulations, only the new version will be binding. The binding version of the regulations is the one that will be found from time to time on the website.
The site operator does everything in his power to ensure that the information presented on the site is the most accurate and complete information, but sometimes inaccuracies and/or errors may appear and the site operator will not bear any responsibility arising from or related to them – T.L.H.
The website operator is the sole authority to interpret the procedures and rules of the regulations.
Any behavior of the website operator for the benefit of the website user, contrary to what is stated in the regulations, is purely legal and will not be used or considered as a waiver on its part of what is stated in these regulations.
If computer malfunctions occur that temporarily prevent the use of the website, the operator of the website will act to deal with them as soon as possible and the users of the website will not have claims or lawsuits against it in connection with the events during the time of the malfunctions and their handling.
In any case of an

Conformity and/or contradiction between the provisions of these regulations, and what is said in any publication and/or other information published and/or provided by Calao and/or anyone on its behalf, in connection with the terms of use and purchase of products through the website, including on social networks, the provisions of these regulations will prevail , For all purposes.
The headings of the sections are for convenience purposes only and will not be used as any interpretive tool.
Should it be determined by any competent court that any part of the above terms of use is invalid and/or unenforceable, then the clauses that were invalidated or decided to be unenforceable will be considered replaced by valid and enforceable clauses, the content of which corresponds as closely as possible to the intent of the original clauses, and the remaining clauses will remain in full force.
The website operator may stop the operation of the website at any time without prior notice. Orders made up to the date of cessation of activity will be honored in accordance with the provisions of these regulations.
The records of the server on which the site is run, regarding the operations carried out by the customer through the site, will be prima facie evidence of the operations performed by him.
Everything stated in these regulations in the masculine language shall also be read in the feminine language, and everything stated in these regulations in the singular shall also be read in the plural, all with the changes required for this purpose.

Cancellations, changes and refunds policy
Below is a breakdown of the policy for canceling the order and/or returning products and their conditions:

Cancellation of the purchase transaction within one hour of completing the order of the items on the website and before the item is shipped – will be done by means of a telephone cancellation message to the customer service by email: STL240SZ@gmail.com In the aforementioned circumstances, the user will be credited with the purchase amount including shipping fees, minus 5% of the purchase value or a total of NIS 100 – The lower of them, in respect of the transaction.
In the event of cancellation of the purchase transaction for any reason after the product has been sent to the user, provided that the inspection has not been opened, he will be entitled to cancel the transaction within 14 days from the day of receipt of the item by returning the product to the flagship store and in the aforementioned case shipping fees will be deducted from the refund amount and in addition 5% will be deducted from all returns The purchase amount or a total of NIS 100 – whichever is lower.
A monetary credit will be given according to what is stated in the law – to the credit card/PAYPAL account, in which the order was made only and in accordance with the credit company’s schedules.
As mentioned, the credit or credit for use (as the case may be) will be given on the condition that the product supplied is returned without use and/or defect and/or damage – and with the labels on it as received. If the product was returned other than as mentioned in this section, the user will not be entitled to any credit (neither monetary credit nor credit voucher).
The returnable product can be returned in accordance with these regulations and according to the law – as long as it has not been used in one way or another, in its original packaging without defects as received – within 14 days of receiving it. The website operator will have the sole and absolute discretion regarding the condition of the returned goods. Items and products that arrive after any use and/or signs of such use, such as with dirt and/or traces and/or other marks, will not be returned and the user will not be entitled to the purchase amount – all subject to the sole and absolute discretion of the website operator.

It is clarified and emphasized that items purchased as part of promotions and/or end of season can be returned/exchanged within 48 hours of receiving them, in accordance with the Consumer Protection Law.

No monetary credit will be given for products for which monetary consideration has not been paid.
It will be noted and emphasized: every refund/credit requires and obligates the presentation of the purchase invoice.

For any question related to inquiries, exchanges, returns, etc., contact the STL customer service department